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Consumer Welfare - Consumer Advisories

This section provides general information about a variety of consumer issues and queries. To access information about a particular issue raised by consumers and the corresponding advice, simply click on any available link at the left.

For consumer complaints and queries you may Text DTI,  just key-in:

DTI and send to 2920 for Globe and Smart subscribers and 2384 for Sun Cellular subscribers

Or call our DTI Consumer Hotline at tel. no. (02) 751-3330 from 8:00am-5:00pm, Monday-Friday. 

To research on consumer laws, please go to the Laws and Policies page.

DEPARTMENT OF TRADE AND INDUSTRY 385 Industry and Investments Bldg., Sen. Gil Puyat Ave., Makati City,
Philippines 1200. Telephone: (632)751-0384 Fax: (632)895-6487 Email: web@dti.dti.gov.ph