The DTI-Bagwis Program gives due recognition to establishments that uphold the rights of consumers while practicing responsible business where consumers get the best value for money. The program also encourages the setting up of Consumer Welfare Desks (CWDs) or an equivalent customer relations office inside the mall that will provide information to consumers and serve as a mechanism for the speedy resolution of consumer complaints.
Who can join the program?
All retail establishments can join the program:
- Department Stores & Specialty Stores
- Appliance Centers
- Hardware Stores
- DTI Accredited Service and Repair Shops.
Levels of award
- Bronze - Compliance to Fair Trade Laws + Consumer Welfare Desk (CWD) or an equivalent customer relations office inside the mall
- Silver - Achievement of Bronze requirements + Social Responsibility
- Gold - Achievement of Silver requirements + some elements aligned to ISO 9001
Criteria/Parameters used in the selection of awardees:
Factor 1: Compliance to Fair Trade Laws
Products displayed & sold should bear the following:
Compliance to Price Tag Law
• Product Standard (PS)/International Commodity Clearance (ICC) marks for mandatory products
• Warranties (as applicable)
• Product under mandatory standards sold are genuine/original
• Reasonable prices based on SRP
• Provide discounts to senior citizens (RA 9257)
• Comply with the provisions of “No Return, No Exchange Policy”
• Do not practice deceptive, misleading & unconscionable, fraudulent, misleading sales act and practice
Factor 2: Customer Relations
• Availability of a presentable CWD office with a well trained CWD Officer or equivalent customer relations office in the mall
• Resolution of consumer complaints
Factor 3: Store Management Operations
• Good employer-employee relationship
• minimum wage to employees
• Payment of SSS, Philhealth, 13th month pay, etc. to employees
• Clean and orderly workplace/shop
• proper waste disposal
• clean and well maintained comfort rooms/floorings
• Presence of accurate store and product signage/s
Factor 4: Socially Committed & Responsible Business Sector
• No pending case for violation of any trade laws from DTI and other regulatory government office i.e. DTI, DA, BIR, DOH, DA, etc.
• Issue receipts/invoice to all merchandise sold
• Have a sound purchasing policy that defines the store responsibility to their suppliers.
• Have a good working relationship with the government by participating with the national/local government program i.e. price stabilization; livelihood programs, etc.
Factor 5: ISO 9001 Compliant
• Quality management system requirements
The DTI Bagwis National Certification Committee (NCC)
The NCC chaired by CPG Undersecretary screens gold nominees endorsed by the Regional Certification Committee.
Chairman - Undersecretary, Consumer Protection Group (CPG)
• Representative, Philippine Retailers Association (PRA)
• Representative, Philippine Chamber of Commerce & Industry (PCCI)
• Secretary General, Phil. Association of Supermarkets (PASI)
• President, Phil. Amalgamated Association of Supermarkets (PAGASA)
• Director, Bureau of Trade Regulation & Consumer Protection (BTRCP)
• Director, Bureau of Product Standard (BPS)
• Representative, Regional Operations Group (ROG)
• Representative, National Consumer Affairs Council (NCAC)
DOMESTIC TRADE EXCHANGE
- Promote the efficient marketing of local products and services through the conduct of marketing events, such as trade fairs, in-store displays, showcases, and local trade missions; expand and strengthening linkages among MSMEs through information exchange and other market matching-related activities; and create awareness of domestic marketing opportunities for new projects, technologies and investments.
- Develop and maintain domestic market database, such as local raw materials suppliers, local semi-processed products suppliers, local finished products suppliers, and buyers (institutional and big buyers)
Forms for specific purposes are made downloadable, whether you wish to register your business name or apply for accreditation, permits, or licenses.
You may also go to our e-Library for quick and convenient acquisition of business- and consumer-related information. Businesspersons could acquire industry profiles and sourcebooks and business planning ideas. On the other hand, consumers can find materials pertaining to their rights, price trends, and what they can expect from businesses.
You can also access Laws & Policies readily, and be well-informed about business regulations and the rights of every consumer.
In addition, we have compiled and made available our publications and statistics for your perusal. Finally, be informed of the country’s numerous trade agreements that contribute to the improved mutual business climate for the countries involved.