DTI-Benguet got 88.90 percent in the RCS, followed by Far North Luzon General Hospital and Training Center-Apayao (88.55 percent).

 

The CSC conducted the RCS in 21 agencies where 18 passed while three failed. The RCS is done to obtain feedback on the existence, effectiveness, and compliance of government agencies with the Citizen’s Charter and how government offices perform their frontline services as provided for in the Anti-Red Tape Act (ARTA).

 

From the 18 offices that passed, Land Transportation Office-Benguet (88.54 percent) ranked third among the top 10 performing offices. Social Security System-Mountain Province followed with 86.52 percent, while the Philippine Health Insurance Corporation-Baguio City got 85.97 percent.

 

Luis Hora Regional Memorial Hospital, also in Mountain Province, got 85.63 percent, Bureau of Internal Revenue-Abra (85.37 percent), LTO-Kalinga (85.33 percent), BIR-Mountain Province (84.85 percent), and LTO-Ifugao (83.53 percent).

 

In 2011, 32 offices in the Cordillera, including local government units, government financing institutions, government-owned and-controlled corporations, and other government agencies were subjected to the RCS.

 

Of these, 20 agencies obtained a passing mark of 70 and above. The top 10 agencies in 2011 were the Department of Social Welfare and Development; Sabangan, Mountain Province; Securities and Exchange Commission; Professional Regulation Commission; Tabuk, Kalinga; BIR-CAR, National Statistics Office-CAR, Lagawe-Ifugao, Itogon, Benguet; and LTO-Baguio City.

 

On the other hand, 12 agencies failed for obtaining a final rating of 69 percent and below for not meeting the cut-off score in one of the five areas being rated. 

 

Agencies with excellent rating or one that got a numerical rating of 90 percent and above based on the ARTA scoring scheme, will be conferred the seal of excellence award for having demonstrated excellence in public service performance. Agencies are assessed through client feedback based on their compliance with ARTA provisions, frontline service provider, service quality, physical working condition, and overall client satisfaction.

 

The challenge is open to all as to who will be ranked first in the region  will join the group of 22 offices nationwide previously conferred with the Customer  Satisfaction Center’s seal of excellence award.