BUREAUS

National Consumer Affairs Council (NCAC)
The NCAC was created by virtue of Republic Act (RA) 7394, otherwise known as the Consumer Act of the Philippines. It was mandated by the law to improve the management, coordination, and effectiveness of the country’s consumer programs.

Mandate
  • To improve the management, coordination, and effectiveness of the Nation’s consumer programs and policies of the different government agencies and private organizations  (Act. 148, RA 7394)
  • To undertake program and activities, in coordination with consumer-oriented government agencies and NGOs, to ensure the successful observance of Consumer Welfare Month (CWM) during the month of October of every year and to pursue there under such measures as maybe necessary to effectively promote the interest and general welfare of the Filipino consumers (Presidential Proclamation No. 1098 dated 26 September 1997)
Vision
Consumer rights are observed in their enforcement with consumers enjoying their basic needs in a quality and sustainable environment, their health and safety safeguard, their economic rights protected, and their legitimate complaints attended to.

Mission
To plan and undertake programs and activities that will assist consumers to attain their rights to:
  • Live in a just and fair society where their basic needs are provided for;
  • Be protected against hazardous products and processes;
  • Live in a healthy and sustainable environment;
  • Play an active role in formulating policies that concern them;
  • Acquire the knowledge and skills of informed and vigilant consumers; and
  • Obtain satisfaction in the resolution of their legitimate complaints.
Powers and Funcitons
  1. To rationalize and coordinate the functions of the agencies charged with consumer programs and enforcement of consumer related laws to the end that an effective, coordinated, and integrated system of consumer protection, research, and implementation and enforcement of such laws shall be achieved
  2. To recommend new policies and legislation or amendments to existing ones
  3. To monitor and evaluate implementation of consumer programs and projects and to take appropriate steps to comply with the established priorities, standards, and guidelines
  4. To seek the assistance of government instrumentalities in the form of augmenting the need for personnel facilities and other resources
  5. To undertake a continuing education and information campaign to provide the consumer with, among others:
  • facts about consumer products and services;
  • consumer rights and the mechanism for redress available to him;
  • information on new concepts and developments on consumer protection;
  • general knowledge and awareness necessary for a critical and better judgment on consumption; and
  • such other matters of importance to the consumer's general well-being
Structure
The Council was formally organized in 1993, with the appointment of 10 Council Members.  The NCAC is an independent government Council composed of representatives from the following sectors:
  • Government Sector – a representative each from the Departments of Agriculture (DA), Education (DepEd), Health (DoH), and Trade and Industry (DTI), designated by the concerned Department Secretaries;
  • Consumer Sector – four (4) representatives from consumer organizations of nationwide base duly appointed by the President of the Philippines; and
  • Business and Industry Sector – two (2) representatives from business and industry organizations, also duly appointed by the President of the Philippines.
  • The Department of Energy (DOE) and the Department of Environment and Natural Resources (DENR), with the Council’s approval, were  included as ex-officio members.
The Council is  headed and presided by a Chairman elected by the Members from among themselves.  He shall establish, with the concurrence of the Council, the policies, procedures, and standards to govern the implementation and interpretation of the functions and duties of the Council.

It is assisted by a Vice-Chairman.  It has an Executive Director who runs its day-to-day operations to implement the policies of the Council.  The DTI provides the Secretariat to assist it in the effective performance of its functions.

For 2010, the NCAC is represented by the following:

Government Sector

DA           -    Assistant Secretary Salvador S. Salacup
DepEd   -     Assistant Secretary Jonathan E. Malaya
DoH        -    Director Agnette P. Peralta
DTI          -    Director Victorio Mario A. Dimagiba

Consumer Sector

National Federation of Women’s Club of the Phils. (NFWC)  -  Lourdes Casas Quezon       
Citizens’ Alliance for Consumer Protection (CACP)                 -  Raul E. Segovia
Consumer and Oil Price Watch (COPW)                                    -  Raul T. Concepcion
 
Business and Industry Sector

Generic Association of the Phils. (GAP)  -  Edwin P. Santiago
   
Ex-Office Members
DOE       -    Helen B. Arias
DENR    -    Director Ramon M. Ezpeleta
   
 
Consumer Welfare Month
Pursuant to Presidential Proclamation No. 1098 dated 26 September 1997, declaring the month of October of every year as “Consumer Welfare Month”, the NCAC is tasked, in coordination with consumer oriented government agencies and non-government organizations (NGOs), to undertake programs and activities to ensure the successful observance thereof and to pursue there under such measures as may be necessary to effectively promote the interest and general welfare of the Filipino consumers.


Click here to download Consumer Welfare Month poster.

NCAC republishes Crises in the Philippine Ecosystems


Contact Information


Office of the Officer-in-Charge
National Consumer Affairs Council
G/F Trade and Industry Building
361 Sen. Gil J. Puyat Ave., Makati City
Tel. Nos.: (+632) 751.4782 / 751.4783
Fax: (+632) 890.4930
Email: ncac@dti.gov.ph
Sunday, April 20, 2014 3:40AM GMT+8

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