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1 Purpose

1.1 This procedure ensures that all complaints and appeals are acted upon and resolved immediately to the satisfaction of the appellant or complainant.


2 Scope

2.1 This procedure describes the PAB procedures in dealing with complaints and appeals.


3 Responsibility

3.1 The Director shall have the over-all responsibility to the complaints lodged and/or received by PAB.

 

3.2 The QMR shall ensure that all documentations related to the complaints are properly recorded.


4 Procedure

4.1 Only written complaints shall be entertained by any PAB personnel. If ever complaints are received thru phone call or verbal communications, the PAB personnel shall advise the complainant to write a formal complaint addressed to the Director.

 

4.2 The received complaints shall be forwarded to the Division Manager for review and evaluation on the validity of the complaint.

 

The Division Manager shall inform the concerned personnel of the complaint. An investigation shall be conducted by the concerned personnel.

 

Note: If the complaint is against the Director, the Division Manager shall refer it to the PAB Council. If the complaint is against or concerning an accredited CAB, the Division Manager shall inform the complainant that the CAB is responsible in addressing the complaint first. If no action was done on the part of the CAB, the complainant shall refer it to PAB.

 

4.3 If complaint is found to be valid, the concerned personnel shall accomplish a PAB/SF02 (Incident/Complaint Form). This includes the identified cause and the appropriate action to be made. He/she shall consider both the immediate and long term actions. The Division Manager shall assess the effectiveness of the action.

4.4 Once process is completed, the concerned personnel shall inform the complainant of the outcome of the investigation, may it be valid or invalid.

4.5 To ensure that complaint will not recur, the Division Manager shall follow-up the implementation of the corrective actions one (1) month after the closing of complaints.

4.6 Records of all complaints and investigation shall be filed accordingly.

1 Purpose

1.1 This procedure ensures that all appeals by CABs are acted upon and resolved immediately to the satisfaction of the appellant.


2 Scope

2.1 This procedure describes the PAB procedures in dealing with appeals of CABs.


3 Responsibility

3.1 The Appeals Committee, formed by the PAB Council, will handle all the appeals brought to the PAB, especially those related to PAB accreditation.

3.2 The QMR shall ensure that all documentations related to the complaints are properly recorded.


4 Procedure

4.1 The QMR shall document and process whenever appeals are received on:

    a. PAB’s refusal to accept an application
    b. Disagreement over assessment report
    c. Non-acceptance of the scope of accreditation
    d. Non-issuance of certificate of accreditation
    e. Suspension or withdrawal for cause of the certificate of accreditation

4.2 When a CAB wishes to appeal against any decision of the PAB regarding its accreditation scheme, the appeal shall be submitted to the PAB Council in written form and addressed directly to the Council Chair.

4.3 In case of appeal against PAB decisions, the concerned appellant shall have 15 days to submit its appeal after officially informed of the decision.

4.4 All appeals should be supported by documents and shall have the following information:

    a. Organization, name, address, contact numbers (e-mail address, telephone numbers, fax) of appellant
    b. Details of the appeal

4.5 Upon receipt of appeal, the Council Chair shall form the Appeals Committee who shall review, investigate, and decide on the validity of the appeal. The Appeals Committee shall be independent of the subject of the appeal.

 

4.6 If applicable, an expert shall be invited in the hearing by the Appeals Committee. The Expert shall be an independent individual that has neither direct relation nor commercial interest with PAB and the appellant.

 

4.7 The Director shall direct the Division Manager or the Program Manager to act as secretariat during the Appeals Committee meeting.

4.8 The Appeals Committee meeting shall be attended by the appellant and all members of the Appeals Committee.

4.9 The Appeals Committee shall be provided with the following before the meeting:

    a. Copy of the appeal
    b. Documented evidences and other relevant documents as basis of decision

4.10 The proceedings of the meeting shall include the following:

    a. Opportunity of both the appellant and the Director to present their case.
    b. To hear an opinion from an expert in the field related to the appeal, if applicable.

4.11 The decision by the Appeals Committee shall be reached though consensus and shall be declared by the Appeals Committee Chairman as final.

4.12 Deferment of the proceeding or decision shall not be granted except under exceptional cases as may be determined by the Appeals Committee Chairman.

4.13 The final decision shall be transmitted to the appellant in letter form to be signed by the Chairman of the Appeals Committee. A copy of the decision shall be forwarded both to PAB and the appellant.

4.14 PAB shall take follow-up actions where required by the Appeals Committee.

4.15 All records of appeals, final decisions, and follow-up actions taken shall be kept accordingly.

 

Calibration Laboratories

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Calibration Laboratories Field Certificate Scope of Accreditation Status
1ST LAB – FPSI METROLOGY LABORATORY

Contact No: (+632) 361-1331

Address: 33 Araneta Avenue, Potrero Malabon, Metro Manila

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 5.10 MASSES
  • 5.11 WEIGHING DEVICES
Certificate FPSI SV2 Reissued 2016.pdf
138.54 KB
- Accredited
ACCULAB CALIBRATION LABORATORY, INC.

Contact No: (+632) 571-9813/ 633-2579

Address: 419 Chateau Verde Condominium, Gate 2, Velle Verde 1, E. Rodriguez Jr.Ave., Pasig City

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 5.11 WEIGHING DEVICES
  • 5.20 PRESSURE AND VACUUM MEASURING DEVICES
Certificate Acculab SV1 with SA 2014.pdf
133.71 KB
- Accredited
ALLIED METROLOGY SPECIALIST

Contact No: (+032) 420-4259

Address: Rm B, VNU Arcade, Cebu North Road, Brgy. Paknaan, Mandaue City, Cebu

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 5.02 JIGS, FIXTURES, CUTTING TOOLS AND COMPONENT
  • 5.03 ENGINEERING METROLOGY EQUIPMENT
  • 5.10 MASSES
  • 5.11 WEIGHING DEVICES
  • 5.20 PRESSURE AND VACUUM MEASURING DEVICES
  • 5.22 FORCE MEASURING DEVICES
  • 5.28 RESISTORS, RESISTANCE BOXES AND POTENTIAL DIV
  • 5.34 INSTRUMENT CALIBRATORS
  • 5.35 INDICATING AND RECORDING INSTRUMENTS
  • 5.37 FREQUENCY AND TIME STANDARDS
  • 5.39 POWER SUPPLIES
  • 5.42 HIGH VOLTAGE EQUIPMENTS
  • 5.47 TESTING TEMPERATURE, CONTROLLED ENCLOSURES
  • 5.48 HYGROMETER
  • 5.44 TEMPERATURE MEASUREMENT EQUIPMENT
  • 5.45 ANCILLARY TEMPERATURE MEASURING INSTRUMENTS
  • 5.24 TORQUE MEASURING DEVICES
  • 5.38 WAVEFORM MEASURING INSTRUMENTS
  • 5.23 SPEED MEASURING DEVICES
Certificate Allied Metrology Specialist RA 2016.pdf
191.63 KB
- Accredited
APPLIED CALIBRATION & INSTRUMENTATION SYSTEM INC.

Contact No: (+632) 401 9145 / 238-5823

Address: Unit 201 IHC Bldg. #7 Bagong Anyo St., Brgy. Sta Lucia, Pasig City

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 5.03 ENGINEERING METROLOGY EQUIPMENT
  • 5.20 PRESSURE AND VACUUM MEASURING DEVICES
  • 5.35 INDICATING AND RECORDING INSTRUMENTS
  • 5.37 FREQUENCY AND TIME STANDARDS
  • 5.42 HIGH VOLTAGE EQUIPMENTS
  • 5.47 TESTING TEMPERATURE, CONTROLLED ENCLOSURES
  • 5.48 HYGROMETER
  • 5.44 TEMPERATURE MEASUREMENT EQUIPMENT
  • 5.45 ANCILLARY TEMPERATURE MEASURING INSTRUMENTS
  • 5.49 TESTING EQUIP. PAINTS PETROLEUM PRODS.
Certificate ACAISI RA 2014.pdf
133.71 KB
- Accredited
ARK ONE TECHNOLOGIES, INC.

Contact No: (+632) 850-4348

Address: Unit 306 Plaza-B Bldg., Northgate Cyberzone, Alabang, Muntinlupa City

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 5.35 INDICATING AND RECORDING INSTRUMENTS
  • 5.37 FREQUENCY AND TIME STANDARDS
Certificate ARK ONE Cal Reissued 2016.pdf
133.51 KB
- Accredited
CENTRAL LABORATORY-UNIVERSAL ROBINA CORPORATION – TECHNOLOGY DEPARTMENT

Contact No: (+632) 635 0751

Address: Technology Center, Litton Mills Compound, Amang Rodriguez Ave., Rosario, Pasig

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. ; This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 5.20 PRESSURE AND VACUUM MEASURING DEVICES
  • 5.45 ANCILLARY TEMPERATURE MEASURING INSTRUMENTS
Certificate URC Calibration SV1 Reissued 2015.pdf
134.91 KB
- Accredited
DEPARTMENT OF SCIENCE AND TECHNOLOGY - CALABARZON- REGIONAL METROLOGY LABORATORY

Contact No: (+049) 536-8091

Address: Jamboree Road, Timugan, Los Baños, Laguna

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. ; This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 5.10 MASSES
  • 5.11 WEIGHING DEVICES
  • 5.20 PRESSURE AND VACUUM MEASURING DEVICES
  • 5.35 INDICATING AND RECORDING INSTRUMENTS
Certificate DOST IVA RML calibration.pdf
133.74 KB
- Accredited
DEPARTMENT OF SCIENCE AND TECHNOLOGY - CARAGA REGIONAL STANDARDS AND TESTING LABORATORY

Contact No: (+085) 342-5684

Address: Caraga State University Campus, Ampayon, Butuan City

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 5.11 WEIGHING DEVICES
  • 5.12 VOLUMETRIC EQUIPMENT
Certificate DOST Caraga Cal IA 2014.pdf
134.02 KB
- Accredited
DEPARTMENT OF SCIENCE AND TECHNOLOGY - CORDILLERA ADMINISTRATIVE REGION-METROLOGY LABORATORY

Contact No: (+074) 422-2214

Address: Km. 6, La Trinidad, Benguet

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  • 5.10 MASSES
  • 5.11 WEIGHING DEVICES
Certificate DOST CAR Cal IA 2014.pdf
135.49 KB
- Accredited
DEPARTMENT OF SCIENCE AND TECHNOLOGY - I REGIONAL STANDARDS AND TESTING LABORATORY

Contact No: (+072) 242-0663

Address: Government Center, Sevilla, City of San Fernando

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  • 5.10 MASSES
  • 5.11 WEIGHING DEVICES
Certificate DOST I IA 2014.pdf
132.94 KB
- Accredited

  

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