COMPLAINTS
DTI is committed to providing a fair, timely, and professional response to your feedback. Complaints and requests for review of our processes help us continuously improve the quality of our services and communications.
How to File a Complaint
If you are filing a complaint, you may proceed to file before the Philippine Online Dispute Resolution System (PODRS): https://podrs.dti.gov.ph/
For any technical issues in accessing/filing/registration in using the PODRS, you may email: dticustomercares@gmail.com
For your guide, please click the Instructional Video for filing:
For complainants residing outside Metro Manila, please refer to the directory for the appropriate provincial office.
Concerns on telecommunications, banking and finance, insurance, mutual funds, electricity, fishery products, livestock, agriculture, coconut- and sugar-based products, forest-based products, liquefied petroleum gas, and food in restaurants, eateries, or ambulant shops, may be coursed through the following respective agencies listed below.
Matrix of Consumer Agencies and Areas of Concern
| Specific Concern | Agency Concerned |
| Telephone rates, cellphones, TV, radio broadcast, and internet | National Telecommunications Commission (NTC) |
| Adulterated livestock feeds, vaccines, pharmaceuticals and biologics | Bureau of Animal Industry (BAI) – Animal Feed Standard Division and Laboratory Services |
| Pet animals | Bureau of Animal Industry (BAI) – Animal Health Division |
| Fertilizer and pesticide | Department of Agriculture (DA) – Fertilizer and Pesticide Authority (FPA) |
| Rice | National Food Authority (NFA) |
| Processed and unprocessed meat and dressed chicken | National Meat Inspection Service (NMIS) |
| Fruits and Vegetables | Bureau of Plant and Industry (BPI) |
| Banks, non-bank financial institutions, pawnshops, and credit cards | Bangko Sentral ng Pilipinas (BSP) |
| Prices of coconut oil, husked nuts, and fresh young coconuts
Quality standards of coconut-based products | Philippine Coconut Authority (PCA) |
| Sugar quality and price | Sugar Regulatory Administration (SRA) |
| Quality/price of the liquefied petroleum gas (LPG) and liquid fuels | Oil Industry Management Bureau (OIMB) |
| Electricity | Energy Power Industry Management Bureau (EPIMB)/Department of Energy-Consumer Welfare and Promotion Office (DOE-CWPO)/Energy Regulatory Commission (ERC) |
| Forest and forest-based products | Department of Environment and Natural Resources (DENR) |
| Ozone-depleting substances | Department of Environment and Natural Resources (DENR) |
| Life and non-life insurance claim, pre-need plans such as educational, pension and memorial | Insurance Commission (IC) |
| Mutual funds (investment); financing/lending; listed companies, registered issuers of securities (time sharing) | Securities and Exchange Commission (SEC) – Corporation Finance Department |
| Claim for insured deposit; follow-up status of claim for insured deposit; queries on deposit insurance coverage, other bank related issues/concerns i.e. unserviced withdrawals, ATM problems, etc. | Philippine Deposit Insurance Corp. (PDIC) |
| Manufactured products | Department of Trade and Industry (DTI) |
| Hospitals and doctor’s services, processed foods, drugs, cosmetics, and medical services or household products with hazardous substances | Department of Health (DOH), Center for Health Development Metro Manila, and Food and Drug Administration (FDA) |
| Fish and fishery products | Bureau of Fisheries and Aquatic Resources (BFAR) |
| Food in restaurants, eateries and sidewalk vendors as well as on regulation of practice relative to weights and measures | City Health Office of the concerned Local Government Units (LGUs) |