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The Department of Trade and Industry- Competitiveness Bureau recently held the 4th leg of the Philippine Quality Award (PQA) Forum at the Lyceum of the Philippines University, Capitol Site, Batangas City this year.

The PQA Forum is conducted annually to showcase the best practices of the previous cycles' PQA recipients. It provides insights for local organizations on how they can achieve performance excellence through the PQA. This forum has been helpful in encouraging other local organizations to deliver a quality service or goods and ensure organizational sustainability by establishing sound processes.

The Conferment Ceremony of Philippine Quality Award was held in Malacañan Palace last October 24, 2018, wherein 16 organizations received the various recognition levels from President Rodrigo Roa Duterte. With that, four of these recipients from Region IV-A were invited to share their success stories and PQA Journey in this event. The City Government of Tanauan, the Department of Science and Technology IV-A, Colegio de San Juan de Letran – Calamba, and the host for this year’s forum, Lyceum of the Philippines – Batangas, actively shared relevant information in improving an organization’s effectiveness that other companies can emulate.

Presenters of the forum discussed about lessons they have learned from the results of the assessment, outlook on the future using the PQA system, and of course, best practices with specific results achieved. This information will be useful for aspiring organizations to level up the quality of products and services that they offer to their customers.

The forum has been a success for being attended by several representatives from the public and private sectors of Region IV-A. This served as a venue for other organizations to gain knowledge from the stories of PQA recipients' quality performance and adapt the strategies towards performance results, leadership effectiveness, customer and employee satisfaction, process management, and being one of the best organizations to deliver quality goods and services.♦

Date of Release: 23 August 2019

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