The E-Commerce Law prescribes all government agencies to enable electronic filing, issue electronic approval, accept electronic payment, and issue guidelines on e-commerce implementation, in consultation with stakeholders.

However, there are only a few government agencies providing full online services to date. Some agencies offer e-government services but still coupled with tedious manual processes.

The requirement for documents to be notarized and submitted in its physical form was identified as a major concern why a number of government agencies cannot fully implement the provisions of the E-Commerce Act.

An additional concern raised is the lack of a single identification card to identify a citizen and as a result requiring multiple documents to be submitted each time.

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