The E-Commerce Law prescribes all government agencies to enable electronic filing, issue electronic approval, accept electronic payment, and issue guidelines on e-commerce implementation, in consultation with stakeholders.
However, there are only a few government agencies providing full online services to date. Some agencies offer e-government services but still coupled with tedious manual processes.
The requirement for documents to be notarized and submitted in its physical form was identified as a major concern why a number of government agencies cannot fully implement the provisions of the E-Commerce Act.
An additional concern raised is the lack of a single identification card to identify a citizen and as a result requiring multiple documents to be submitted each time.