31 August 2021 – The Department of Trade and Industry – Fair Trade Enforcement Bureau (DTI-FTEB), set afloat its website keeping its momentum in delivering excellent and quality frontline services to consumers in the National Capital Region (NCR).

The DTI-FTEB has always been upfront in streamlining its processes for the welfare of its clients. Thus, the bureau invested and embarked on developing its user-friendly website that will support its primary mandates of business regulation, including monitoring and enforcement as well as complaints handling.

FTEB website’s home page.

Lodging its own website, FTEB now offers more accessible and hassle-free services using a single domain. With just a click, users can now:

  • Search for approved sales promotions and apply for sales promotion permits through the Integrated Registration Information System (iRegIS);
  • Apply for a Certificate of Authority to Import and accreditation also through the iRegIS;
  • File a consumer complaint which will be directly sent to consumercare@dti.gov.ph;
  • Identify requirements and governing policies of FTEB’s frontline services;
  • Get updates on monitoring and enforcement activities; check the prices of BNPCs through the e-Presyo; and report observed unusual business practices;
  • Know the guidelines and requirements of special concerns like Safety Seal Certification and Minimum Public Health Standards Compliance; and
  • Easily connect with FTEB through the Inquiries and Complaints Hotlines.

“The DTI’s quest for digitalization is not only to ease queues and reduce processing time but also to make our process more transparent thereby eliminating fixers and pathways for other illicit transactions,” Consumer Protection Group (CPG) Undersecretary Atty. Ruth B. Castelo underscored.

Meanwhile, FTEB OIC Director Atty. Marimel D. Porciuncula said that for the rest of the bureau’s frontline services, the bureau will continue to strive for system digitalization and full automation for a more speedy, transparent, effective, and efficient end-to-end processing.

The implementation of the website is in line with the Ease of Doing Business and Government Service Act of 2018 – which streamlines frontline procedures to reduce the processing time of government permits and licenses.

Last 2020, FTEB started migrating its frontline services such as securing business certificates, accreditation, and permits from traditional face-to-face transactions to digital processing through the iRegis. On its way ahead, the DTI aims to cascade its digital platforms to also automate the processes of the DTI Regional and Provincial Offices.

To know more about FTEB and its frontline services, visit www.fairtrade.dti.gov.ph For other consumer concerns, visit the DTI website or may call Consumer Care Hotline at DTI (1-384) or email at consumercare@dti.gov.ph.

Date of Release: 1 September 2022