The BPS/TC 79 members posing for a group photo.
The BPS/TC 79 members conducted its meeting on 08 June 2018 in the Board of Investments Bldg., Makati City.

The Department of Trade and Industry’s Bureau of Philippine Standards (DTI-BPS) reactivated its Technical Committee (TC 79) on Business Process Management (BPM) to develop and adopt Philippine National Standards (PNS) on the processes and governance of customer contact center provider and client of the business process management sector.

As one of the best performing and job generating sectors in the Philippines, the BPM industry needs support in maintaining good practices such as enhanced operational efficiency, improved customer service and increased product and service innovation. As such, standards are vital in sustaining the industry as these will ensure consistency in high service quality and build client confidence.

DTI-BPS Director Engr. James E. Empeño emphasizes, “The establishment of the Technical Committee on BPM enhances the Philippines’ participation in the international standardization activities. Recognizing the high potential of our country’s BPM industry, the DTI-BPS anticipates for the Philippines, spearheading the international standardization activities on BPM in the near future.

The BPS TC 79 had its 4th meeting last 08 June 2018 to formally organize the TC. Its members are representatives from IT & Business Processing Association of the Philippines (IBPAP), Animation Council of the Philippines (ACPI), Global In-house Center Council of the Philippines (GICC), Healthcare Information Management Association of the Philippines (HIMAP), Department of Information and Communication Technology (DICT), Board of Investments (BOI), DTI–Export Marketing Bureau (EMB), and, Technical Education & Skills Development Authority (TESDA).

Mr. Rommel Ignacio of IBPAP and Mr. Alberto Salvador Jr. of DICT were elected as TC Chairperson and Vice Chairperson, respectively.

Among the BPS TC 79’s priority programs are the adoption of International Standards related to BPM. These include: PNS ISO 37500 –Guidance on Outsourcing, ISO 18295-1:2017 – Customer Contact Centres – Part 1: Requirements for customer contact centres, and, ISO 18295-2:2017 – Customer Contact Centres – Part 2: Requirements for clients using the services of customer contact centres.

DTI-Consumer Protection Group (CPG) Undersecretary Atty. Ruth B. Castelo underscores, “For several years now, the country’s Business Process Management sector is known for operational efficiency and customer service. Thus, through standardization programs, DTI aims not only to align business functions with customer needs, but also to enhance their productivity by reduction of costs and minimization of errors and risks.”

The DTI-BPS is the National Standards Body of the Philippines. It is the Philippines’ member to the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It develops, adopts, reviews, and promulgates the Philippine National Standards through technical committees that comprise representatives from the academe, government, consumer, testing institutions, and, industries.

For more information on Technical Committee 79 on BPM, call BPS at 751.3126 or send an email to♦


Date of Release: 29 August 2018