Other Publications

 

ASEAN Guidelines on Online Dispute Resolution (ODR)

In the face of the advancing digital economy, Online Dispute Resolution (ODR) systems are gaining in
importance around the world. This trend is underpinned by the demand to create cost-efficient and
convenient mechanisms that employ digital technologies to expand and expedite consumer
access to redress, particularly with respect to low-value or smaller claims.

ASEAN Guidelines on Consumer Associations: Strengthening the Consumer Movement in ASEAN

These Guidelines are a testament to the legitimacy and importance of consumer associations – and the consumer movement, more broadly – as an element of democratic societies and fair market economies.

In accordance with the United Nations Guidelines on Consumer Protection (UNGCP), governments in ASEAN are encouraged to create an enabling environment for the work by consumer associations so they are able to cater to consumers in need of assistance.

ASEAN Peer Review on Consumer Protection: The Philippines’ External Peer Review Report

Under the ASEAN Strategic Action Plan on Consumer Protection (ASAPCP) 2016- 2025, the ASEAN Committee on Consumer Protection (ACCP) implements voluntary peer reviews as one of the contributions towards a common consumer protection framework.

The Philippines, through the Department of Trade and Industry – Consumer Protection Group (DTI-CPG), is the first member of the ACCP to undergo the Peer Review.  The Peer Review aimed to assess the country’s current consumer protection laws and benchmark with the best practices in the region.

The assessment covered a wide range of aspects in the following areas: (i) Policy Formulation; (ii) Advocacy; (iii) Monitoring and Enforcement; and (iv) Redress. The assessment noted significant efforts by the DTI including the regular conduct of advocacy initiatives that increased consumer awareness of their rights and responsibilities, as well as the “No Wrong Door” policy initiative, which enabled DTI to resolve 99.19% of complaints received in 2020.

Several recommendations were identified in the Report including the need to amend the Consumer Act of the Philippines (CAP) to encourage consumers to proactively protect themselves and the pursuance of a National ODR Network, which is currently in the works known as the Philippine Online Dispute Resolution System (PODRS). The assessment reported that the Philippines stands well-equipped in protecting and safeguarding the rights and welfare of its consumers.

 

Published: December 17, 2021
Philippine Ethnic Pattern: A Design Sourcebook

It documents the Philippine art motifs found in traditional arts and crafts that could serve as inspiration for new designs and product implementation.

Published: March 29, 2021
2013 Outstanding Filipino Retailers and Shopping Centers of the Year Award

The annual search recognizing the outstanding Filipino retailers who have epitomized the model of a successful retailer in terms of growth and good ethical business practices.

Published: March 29, 2021
Creating Iconic Landmarks Worldwide

Discusses about Philippine Overseas Construction Board (POCB), its functions, mandate and 1978-2016 projects

Citizen’s Charter

This publication showcases the DTI’s frontline services.

Published: March 25, 2021
3 P’s 2016: Promoting Prosperity Plan 2016

DTI’s initiated communication plan to engage its external and internal public.

Published: March 25, 2021
Summary of the RCEP Agreement
Published: November 16, 2020
Manual on Disability Inclusive Governance
Published: September 18, 2020
GSER 2020 Manila Deep Dive
Published: June 26, 2020
Accomplishments of SB Corp (2018)
Published: February 26, 2020
National Intellectual Property Strategy
Published: February 26, 2020
Ano ang Pangkabuhayan sa Pagbangon at Ginhawa (PBG)
Published: February 26, 2020