In the face of the advancing digital economy, Online Dispute Resolution (ODR) systems are gaining in
importance around the world. This trend is underpinned by the demand to create cost-efficient and
convenient mechanisms that employ digital technologies to expand and expedite consumer
access to redress, particularly with respect to low-value or smaller claims.
These Guidelines are a testament to the legitimacy and importance of consumer associations – and the consumer movement, more broadly – as an element of democratic societies and fair market economies.
In accordance with the United Nations Guidelines on Consumer Protection (UNGCP), governments in ASEAN are encouraged to create an enabling environment for the work by consumer associations so they are able to cater to consumers in need of assistance.
Under the ASEAN Strategic Action Plan on Consumer Protection (ASAPCP) 2016- 2025, the ASEAN Committee on Consumer Protection (ACCP) implements voluntary peer reviews as one of the contributions towards a common consumer protection framework.
The Philippines, through the Department of Trade and Industry – Consumer Protection Group (DTI-CPG), is the first member of the ACCP to undergo the Peer Review. The Peer Review aimed to assess the country’s current consumer protection laws and benchmark with the best practices in the region.
The assessment covered a wide range of aspects in the following areas: (i) Policy Formulation; (ii) Advocacy; (iii) Monitoring and Enforcement; and (iv) Redress. The assessment noted significant efforts by the DTI including the regular conduct of advocacy initiatives that increased consumer awareness of their rights and responsibilities, as well as the “No Wrong Door” policy initiative, which enabled DTI to resolve 99.19% of complaints received in 2020.
Several recommendations were identified in the Report including the need to amend the Consumer Act of the Philippines (CAP) to encourage consumers to proactively protect themselves and the pursuance of a National ODR Network, which is currently in the works known as the Philippine Online Dispute Resolution System (PODRS). The assessment reported that the Philippines stands well-equipped in protecting and safeguarding the rights and welfare of its consumers.
It documents the Philippine art motifs found in traditional arts and crafts that could serve as inspiration for new designs and product implementation.
The annual search recognizing the outstanding Filipino retailers who have epitomized the model of a successful retailer in terms of growth and good ethical business practices.
Discusses about Philippine Overseas Construction Board (POCB), its functions, mandate and 1978-2016 projects
This publication showcases the DTI’s frontline services.
DTI’s initiated communication plan to engage its external and internal public.