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To further strengthen the effective and efficient delivery of services, the Department of Trade and Industry Region 1 (DTI R1) has forged a partnership with the City Government of San Fernando, La Union (CGSFLU) for the replication of the City’s award-winning Document Tracking System (DTS).

DTI R1 Director Grace Falgui-Baluyan and City of San Fernando Mayor Alfie Ortega formally signed the memorandum of agreement last March 3, 2020 at the Mayor’s Conference Room, City Hall of San Fernando. This was witnessed by Asst. Regional Director Daria R. Mingaracal, DTI La Union Provincial Director Merlie D. Membrere, Vice Mayor Charry Nisce and other officials from the city government.

With today’s fast-paced technological advancements, DTS is developed and utilized to address the continuing dilemma in the handling of office communications, record and other transactions.

The DTS of CGSFLU has won the Best in Government to Customer Category Award in the National eGov Awards for LGUs in 2013. As an awardee, CGSFLU committed to share and allow replication of the technology in aid of improving the delivery of public services and more efficient government administration of other LGUs and government offices. The DTS has been adopted by LGUs. DTI is the first national government agency to replicate it. In his message, Mayor Ortega stressed that they are committed to share their good practices towards better public service.

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The DTS is an information system capable of tracking all the incoming communications and enrolled processes or transactions. It includes information on the originating and receiving office and personnel, as well as the time elapsed between offices/units/departments. In this information system, document attachments, revisions, updates, and remarks are also supported.

Dir. Baluyan thanked the City Government for allowing the replication of the DTS. “We wanted to increase the productivity and improve efficiency of tracking documents, this in turn will lead to effective knowledge management, more responsive knowledge workers and eventually better public service.” she added.♦

Date of Release: 4 March 2020