PHILIPPINE QUALITY AWARD
The Philippine Quality Award (PQA) is the highest level of national recognition for exemplary organizational performance. It is equivalent to the very prestigious Baldrige Performance Excellence Program in the U.S. and other National Quality Awards nationwide. Established through Executive Order No. 448, issued by former President Fidel V. Ramos on October 3, 1997, the award is given to organizations in the private and public sectors that excel in quality, productivity and business performance.
It was institutionalized through the signing of Republic Act No. 9013 on February 28, 2001, otherwise known as the Philippine Quality Award Act. The PQA provides an internationally comparable framework and criteria for assessing organizational performance. It is a template for competitiveness based on the principles of Total Quality Management (TQM).
The Award focuses on results, including customer satisfaction. It is not an award for product quality or service quality but for a quality management system which hinges on continuous improvement in the delivery of products and/or services, and provides a way of satisfying and responding to customers’ needs and requirements.