DTI is committed to providing a fair, timely, and professional response to your feedback. Complaints and requests for review of our processes help us continuously improve the quality of our services and communications.

How to File a Complaint

If you are filing a complaint, you may proceed to file before the Philippine Online Dispute Resolution System (PODRS):

For any technical issues in accessing/filing/registration in using the PODRS, you may email:

For your guide, please click the Instructional Video for filing:

For complainants residing outside Metro Manila, please refer to the directory for the appropriate provincial office.

Concerns on telecommunications, banking and finance, insurance, mutual funds, electricity, fishery products, livestock, agriculture,  coconut- and sugar-based products, forest-based products,  liquefied petroleum gas, and food in restaurants, eateries, or ambulant shops, may be coursed through the following respective agencies listed below.

Matrix of Consumer Agencies and Areas of Concern

Specific ConcernAgency Concerned
Telephone rates, cellphones, TV, radio broadcast, and internetNational Telecommunications Commission (NTC)
Adulterated livestock feeds, vaccines, pharmaceuticals and biologicsBureau of Animal Industry (BAI) – Animal Feed Standard Division and Laboratory Services
Pet animalsBureau of Animal Industry (BAI) – Animal Health Division
Fertilizer and pesticideDepartment of Agriculture (DA) – Fertilizer and Pesticide Authority (FPA)
RiceNational Food Authority (NFA)
Processed and unprocessed meat and dressed chickenNational Meat Inspection Service (NMIS)
Fruits and VegetablesBureau of Plant and Industry (BPI)
Banks, non-bank financial institutions, pawnshops, and credit cardsBangko Sentral ng Pilipinas (BSP)
Prices of coconut oil, husked nuts, and fresh young coconuts


Quality standards of coconut-based products

Philippine Coconut Authority (PCA)
Sugar quality and priceSugar Regulatory Administration (SRA)
Quality/price of the liquefied petroleum gas (LPG) and liquid fuelsOil Industry Management Bureau (OIMB)
ElectricityEnergy Power Industry Management Bureau (EPIMB)/Department of Energy-Consumer Welfare and Promotion Office (DOE-CWPO)/Energy Regulatory Commission (ERC)
Forest and forest-based productsDepartment of Environment and Natural Resources (DENR)
Ozone-depleting substancesDepartment of Environment and Natural Resources (DENR)
Life and non-life insurance claim, pre-need plans such as educational, pension and memorialInsurance Commission (IC)
Mutual funds (investment); financing/lending; listed companies, registered issuers of securities (time sharing)Securities and Exchange Commission (SEC) – Corporation Finance Department
Claim for insured deposit; follow-up status of claim for insured deposit; queries on deposit insurance coverage, other bank related issues/concerns i.e. unserviced withdrawals, ATM problems, etc.Philippine Deposit Insurance Corp. (PDIC)
Manufactured productsDepartment of Trade and Industry (DTI)
Hospitals and doctor’s services, processed foods, drugs, cosmetics, and medical services or household products with hazardous substancesDepartment of Health (DOH), Center for Health Development Metro Manila, and Food and Drug Administration (FDA)
Fish and fishery productsBureau of Fisheries and Aquatic Resources (BFAR)
Food in restaurants, eateries and sidewalk vendors as well as on regulation  of practice relative to weights and measuresCity Health Office of the concerned Local Government Units (LGUs)